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Shipping & Returns - StorageShedsOnSale.com |
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Shipping Time
We take pride in being one of the fastest to ship our sheds in the industry. You will get your new storage building delivered to your door in just 5-10 business days! This is very fast considering we must package and set up a freight delivery. *shipping only available within the contiguous USA.
Shipping Cost
Whether you are buying an accessory or a storage garage, ALL of our products are Shipped absolutely FREE to anywhere in the contiguous USA. *excludes AK & HI
Sales Tax
There are No Sales Tax charges! *excludes MO
Large Item Delivery
Some of our storage buildings are very large and too heavy to ship via package carriers. Contracted freight companies deliver these structures. These companies will call the consumer when merchandise arrives at their terminal to set up a delivery time that is convenient for you. These companies provide tailgate delivery. Upon delivery the driver is only required to take products to your driveway or entrance of delivery address. The carrier is not responsible for bringing merchandise into your home, uncrating, installing or removing packing materials. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever its going). If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Damaged Merchandise
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If merchandise has shipping damage at time of delivery, consumer should indicate "damaged" on the paperwork, refuse the delivery, then contact us giving a detailed description of the damages. We will have new items sent to replace damages found right away. If other damages are found during assembly please contact us and we will send you replacements free of charge!
Return Policy
We want you to be completely satisfied with every item that you purchase online. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping fees. Some products also incur a restocking fee. Please contact us for details on specific product restocking fees.
Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price minus restocking fees only. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. In some cases, depending on the manufacturer, we do incur a restocking fee, which is passed on to you. Please contact us for details on specific product restocking fees.
If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 30 days from date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. Any items that have been opened will incur a restocking charge of 20% of the item(s) price. This fee is 25% for DuraMax products. If items have been assembled or used this charge may increase. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Delivery refusal does not constitute a return; any returns must go through our customer service and are subject to restocking fees as well as inbound and outbound freight fees. Note: there are no returns accepted on any Little Cottage Company brand products due to shipping costs.
Replacement Parts
StorageShedsOnSale.com will not accept full returns on any products due to missing, defective or damaged parts. If during assembly you find that there are parts which are missing, defective or damaged, you will be provided with replacement parts at no cost as soon as possible.
To order replacement parts, please identify the manufacturer of your product and use the phone numbers provided below. If the manufacturer of your product is not listed below please contact our customer service team to get your free replacements.
Best Barn Sheds: 1-800-245-1577
Duramax US Polymers: 1-800-483-1361, Option 1
Lifetime Products: 1-800-225-3865, Option 3
Little Cottage Company: 1-330-893-4212
EZup Shed Kits: 1-800-245-1577
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Storage Sheds
